Aplicación De La Norma Une 166.002 En El Sector Hotelero. ¿Facilitador U Obstaculizador?
Abstract
The UNE 166.002 standard allows the implementation of an R & D & I Management System to canalize the projects and activities of this nature, improving the chances of success. Its application in companies has yielded positive results. However, the question arises whether the standard is adaptable to the hotel sector in its entirety or if there are nuances a question based on the results obtained from a real case of application. The advantages and disadvantages when facing a hotel chain for its adoption are specified, extracting as a general conclusion that the standard facilitates although it produces challenges in certain aspects for the services sector.
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