SOCIAL MEDIA MARKETING FOR SMALL AND MEDIUM-SIZED ENTERPRISES IN KAZAKHSTAN

  • Milen Filipov Department of Media and Communications KIMEP University, Almaty, Kazakhstan
Keywords: SMM sales funnel, social media marketing, small and medium-sized enterprises, Kazakhstan, linear funnel, circular funnel

Abstract

The purpose of this study was to explore the scientific literature on the state of SMEs SMM in Kazakhstan. The rationale of the study was the development and sustainability of SMEs in the Central-Asian country as well as their more effective SMM communications. The research methodology implemented a narrative literature review with a thematic analysis as a research method. The results showed that SMEs are high on the radar of the Kazakhstani government. It supports them with various state programs and public financial companies. The development of SMEs would promote the Made in Kazakhstan production and would significantly reduce imported equivalents goods. Thus, unemployment among young people would decrease. SMM has fertile ground because Kazakhstan has high internet and social media penetration. The paper contributes to the research of the SMEs from an SMM perspective. The topic is understudied in the context of Kazakhstan.

References

Adnan, S. (2019). Useful SME Statistics to Make a Difference in 2019. Retrieved from https://wperp.com/34395/useful-sme-statistics-to-get-the-success/, 5 December 2019).

Agarwal, A. Brar, J., Elzinga, D., & Tyagi, A. (2019). Marketing consumer durables in India: A journey into the minds of digital-age consumers, Retrieved from https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/marketing-consumer-durables-in-india-a-journey-into-the-minds-of-digital-age-consumers, 5 November 2020.

Armstrong, D. (2015). (2015). The rise of the marketer: Driving engagement, experience and revenue. The Economist Intelligence Unit Limited. London: UK.

Barefoot, D., & Szabo, J. (2010). Friends With Benefits: A Social Media Marketing Handbook,' San Francisco: No Starch Press.

Bhargava, R. (2010). The 5 NEW Rules of Social Media Optimization (SMO). https://www.rohitbhargava.com/. Retrieved from https://www.rohitbhargava.com/2010/08/the-5-new-rules-of-social-media-optimization-smo.html, 30 June 2020.

Bihman, B. (2019) Small Business Marketing Trends Report. Retrieved from https://keap.com/resources/small-business-marketing-trends-report#, 30 November 2019).

Bimendiyeva, L. (2018). The Role of Small Business in the Development of Kazakhstan's Economy. Concorde, (5), 34-41.

Braun, V., & Clarke, V. (2012). Thematic analysis. In H. Cooper, P. M. Camic, D. L. Long, A. T. Panter, D. Rindskopf, & K. J. Sher (Eds), APA handbook of research methods in psychology, (2): Research designs: Quantitative, qualitative, neuropsychological, and biological (57-71). Washington, DC: American Psychological Association. https://doi.org/10.1037/13620-004

BRIF Research Group (2017). Trendii kazahstankoi molodezhi: Naibolleepopulyarnie sotzialnie seti u molodezhi Kazahstana (Trends of Kazakhstani Youth: The Most Popular Social Networks among Kazakhstani Youth). Retrieved from https://www.brif.kz/blog/?p=3304, 6 December 2019.

Chanthinok, K., Phaprukbaramee, U., & Prathanporn, J. (2015). Social Media Marketing Strategy and Marketing Performance: Evidence from E-Commerce Firms in Thailand. AU-GSB e-Journal, (8), 32-50.

Choi, G., Bolan, P., Hutchinson, K., & Mitchell, R. (2014). Social media implementation by SMEs: overcoming the challenges of measurement. In BAM 2014 The Role of the Business School in Supporting Economic and Social Development (1-9). Belfast; British Academy of Management. Retrieved from https://www.bl.uk/collection-items/social-media-implementation-by-smes-overcoming-the-challenges-of-measurement, 30 June 2020.

Constantinides, E. (2014). Foundations of Social Media Marketing. Procedia - Social and Behavioral Sciences, (148), 40-57, https://doi.org/10.1016/j.sbspro.2014.07.016.

Dong, Y., & Men, C. (2014). SME financing in emerging markets: Firm characteristics, banking structure and institutions. Journal Emerging Markets Finance & Trade, 50(1), 120-149. https://doi.org/10.2753/REE1540-496X500107.

Druker, P. (2009). Innovation and Entrepreneurship, New York: Harper Collins.

Dubovaya, M. (2019). Tolko-12-kazahstancev-ne-doveryaet-informacii-iz-socsetey-doklad-mior [Only 12% of Kazakhstani Citizens Trust Information in Social Media - MISD report]. Retrieved from https://informburo.kz/novosti/tolko-12-kazahstancev-ne-doveryaet-informacii-iz-socsetey-doklad-mior-94729.html, 1 July 2020).

European Commission (n.a) Entrepreneurship and Small and medium-sized enterprises (SMEs), Retrieved from https://ec.europa.eu/growth/smes_en, 23 May 2020).

Filipov, M. (2019). Who Buys the Amsterdam Dance Event?, Event Management, Vol. 23 No 6, pp. 953–958. https://doi.org/10.3727/152599519X15506259856426.

Filipov, M. (2020). Online Personal Brand in the Kazakhstani HR Context. Journal of Public Administration and Civil Service, 2(73), 36-42.

Finprom (2019). V Kazahstane stalo otkryvatsya menshe novyh malyh predpriyatij za devyat mesyacev 2019 go ih kolichestvo sokratilos na 4.4% za god [Fewer New Small Enterprises Began to Open in Kazakhstan: In The Nine Months Of 2019, Their Number Decreased By 4.4% Per year]. Retrieved from http://finprom.kz./ru/article/v-kazahstane-stalo-otkryvatsya-menshe-novyh-malyh-predpriyatij-za-devyat-mesyacev-2019-go-ih-kolichestvo-sokratilos-na-44-za-god, 5 December 2019).

Gouardères, F. (2019). Small and Medium-Sized Enterprises, Fact Sheets on the European Union, Retrieved from https://www.europarl.europa.eu/factsheets/en/sheet/63/small-and-medium-sized-enterprises, 3 April 2020).

Jo, S. (2013). Impact of Company's SNS Marketing Activities on Perceived Value and Customer's Loyalty: Focusing on Facebook. Seoul: Hong-IK University.

Kemp, S. (2018). We Are Social - Digital Report 2018. Retrieved from https://digitalreport.wearesocial.com/, 6 December 2019).

Kemp, S. (2020). Digital 2020: Kazakhstan. Retrieved from https://datareportal.com/reports/digital-2020-kazakhstan/, 3 March 2020).

Koivulehto, E. (2017). Do social media marketing activities enhance customer equity? A case study of fast fashion brand Zara. Helsinki: Aalto University.

Kotler, P., Kartajaya, H., & Setiawan, I. (2017). Marketing 4.0. John Wiley and Sons.

Kudrayshova, O. (2019). Pochemu Marketing v Kazahstane mertv chem alive [Why Marketing in Kazakhstan is Dead Instead of Alive?]. Retrieved from https://kursiv.kz/news/kompanii-i-rynki/2019-02/pochemu-marketing-v-kazakhstane-skoree-mertv-chem-zhiv, 6 December 2019).

Kursiv.kz (2019). V Kazakhstane stalo bolshe predpriyatiy MSB [There are more SMEs in Kazakhstan]. Retrieved from https://kursiv.kz/news/vlast-i-biznes/2019-05/v-kazakhstane-stalo-bolshe-predpriyatiy-msb, 6 December 2019).

Mintzberg, H. (1987). The Strategy Concept I: Five Ps for Strategy. California Management Review, 30(1), 11-24. http://doi.org/10.2307/41165263.

Nadda, V., Dadwal, S., & Firdous, A. (2015). Social Media Marketing. In: N. Hajli, ed., Handbook of research on integrating social media into strategic marketing, 1st ed. Hershey PA: IGI Global.

Nakara, W., Benmoussa, F., & Jaouen, A. (2012). Entrepreneurship and social media marketing: evidence from French small business. International Journal of Entrepreneurship and Small Business, 16(4), 386-405, https://doi:10.1504/ijesb.2012.047608.

Nowell, L., Norris, J., White, D., & Moules, N. (2017). Thematic Analysis. International Journal of Qualitative Methods, 16(1), 1-13.

Nurseiit A. and Nurseiit N. (2013), Trends in the Development of Small and Medium-sized Businesses in Kazakhstan, International Journal of Basic & Applied Sciences, 3(2), 50-60.

O'Brien, D., Main, A., Kounkel, S., & Stephan, A. (2019). 2020 Global Marketing Trends: Bringing authenticity to our digital age. Deloitte Insights, Retrieved from https://www2.deloitte.com/content/dam/insights/us/articles/2020-global-marketing-trends/DI_2020%20Global%20Marketing%20Trends.pdf, 5 December 2019).

OECD (2018). Developing entrepreneurship competencies, SME Ministerial Conference Strengthening SMEs and Entrepreneurship for Productivity and Inclusive Growth, 22-23 February 2018 Mexico City.

Ohajionu, U., & Mathews, S. (2015). Advertising on Social Media and Benefits to Brands. Journal of Social Sciences and Humanities, 10(2), 335-351.

Onwuegbuzie, A., & Frels, R. (2016). Seven Steps to a Comprehensive Literature Review: A Multimodal and Cultural Approach, 1st Edition, SAGE Publications Ltd.

Porter, M. E. (1996). What Is Strategy?. Harvard Business Review. 74(6), 61–78.

Rogers, D. (2011). The network is your customer: five strategies to thrive in a digital age. New Haven: Yale University Press.

Seilkhanov, A. (2019). Economics of simple things: Kazakhstan will down imports to 37%. www.strategy2050.kz. (2019). Retrieved from https://strategy2050.kz/en/news/52707/, 1 July 2020).

Shimp, T., & Andrews, C. (2013). Advertising, Promotion, and Other Aspects of Integrated Marketing Communications, 9th Edition, South-Western, Cengage Learning.

Snyder, H. (2019). Literature review as a research methodology: An overview and guidelines. Journal of Business Research, 104, 333-339.

Sulistiyo, S. (2019). Sales and Marketing Models of SMEs Products through Online Marketing. Journal of Physics: IOP Conf. Series: Journal of Physics: Conf. Series 1179 (2019) 012029, 1-7. https://doi.org/10.1088/1742-6596/1179/1/012029.

Vechkinzova, E., Petrenko, E., Raimbekova, G., & Gelashvili, N. (2019). Issledovanie razvitiya informatsionnoy sredy Respubliki Kazakhstan [The study of the information environment development in the Republic of Kazakhstan]. Russian Journal of Innovation Economics, 9(4), 1263-1278. https://doi.org/10.18334/vinec.9.4.41447

Zholdaskyzy, Z. (2019). The Analysis of Reasons and Consequences of Unemployment in Kazakhstan. CABAR.asia. Retrieved from https://cabar.asia/en/the-analysis-of-reasons-and-consequences-of-unemployment-in-kazakhstan/#_ftnref1

Published
2020-12-14
How to Cite
Filipov, M. (2020). SOCIAL MEDIA MARKETING FOR SMALL AND MEDIUM-SIZED ENTERPRISES IN KAZAKHSTAN. Central Asian Journal of Innovations on Tourism Management and Finance, 1(4), 1-14. https://doi.org/10.47494/cajitmf.v1i4.47