The Role of Information and Communications technology and its Impact in Hotel Crisis Management: An Exploratory Study of Administrative Workers' Sample Opinions in First-Class Hotels in Baghdad Governorate
Keywords:
information and communications technology, hotel crisis management
Abstract
The research aims to clarify the role of information and communications technology and its impact on hotel crisis management through an exploratory study of administrative workers' sample opinions in the first-class hotels in Baghdad Governorate. With the acceleration of the pace of technological progress, the scope of reliance on information and communications technology began to expand, to include various vital fields, including Hotel crisis management, as hotel organizations must benefit from applications of information and communications technology in managing the crises, they face in the hotel sector. The research dealt with theoretical and scientific analysis of each of these terms separately and the relationship of influence that exists between them. The research included the following domains: -
The first domain: - Research methodology.
The second domain: A conceptual framework for information and communications technology.
The third domain: A conceptual framework for hotel crisis management.
Fourth domain: The practical aspect.
The fifth domain: Conclusions and suggestions.
References
A. Books:
1. Ahmed, Ahmed, 2002, Managing the Educational Crisis, a Financial Perspective, First Edition, Dar Al-Wafa for Publishing and Distribution, Alexandria, Cairo.
2. Al-Dulaimi, Khalaf, 2006, Geographic Information Systems Foundations and Applications, first edition, Safaa Publishing and Distribution House, Amman, Jordan.
3. Mohamed, Mohamed Al-Hadi, 2001, Information Technology and Information Networks, Cairo Academic Library.
B. University theses and dissertations
1. Al-Hayali, Ahmed Ghanem Abdel-Rahman, 2010, Determining the requirements for administrative control by adopting information and communications technology - an exploratory study of the opinions of employees in the Directorate of Commercial and Financial Control in Nineveh Governorate, Master’s thesis, College of Administration and Economics, University of Mosul.
2. Al-Jadeili, Ribhi Abdel Qader, 2006, The reality of using crisis management methods in major government hospitals in the Gaza Strip, Master’s thesis, Faculty of Commerce, Department of Business Administration, Islamic University - Gaza.
3. Lafta, Raed Sabbar, 2001, The impact of information characteristics and crisis management on strategy implementation, Master’s thesis, submitted to the College of Political Science, Al-Nahrain University.
4. Masoudi, Hossam, 2012, The reality of electronic trading in the Iraqi Saudi Stock Exchange, Master’s thesis, Faculty of Economic and Commercial Sciences and Facilitation Sciences, Kasdi Merbah University, Ouargla, Algeria.
5. Sheikh, Zaid Fawzi Ayoub, 2011, Linking the university to society, a proposed model within the framework of applying electronic governance, Master’s thesis, College of Administration and Economics, University of Mosul.
C. Journals and research
1. Abdalla, Hashim Mahmoud Al-Ballah and Abdullah, Abdul Haq Khamis, 2018, Implications of information quality in crisis management - a survey study in the Operations and Infrastructure Center - Disaster Management Cell in Nineveh, research published in Tikrit Journal of Administrative and Economic Sciences, Volume 2, Issue 42, part One.
2. Al-Dhahabi, Jassim Mohamed and Al-Obaidi, Namaa Jawad, 2002, Crisis management and its relationship to leadership behavior - an applied study in the Electricity Authority and its formations, research published in the Journal of Economic and Administrative Sciences, Issue 32, Volume 9.
3. Daft, Richard L., (2001)," Organization Theory and Design", Seventh Edition, South Western, U.S.A.
4. Faisal, Alwan Al-Tai'e, 2016, The impact of using information technology applications on organizational culture - an exploratory study in the mobile communications company in Iraq - Asia Cell and Zain Iraq in Karbala Governorate, research published in the Iraqi Journal of Administrative Sciences, Volume 12, Issue 48, College Administration and Economics, University of Karbala.
5. F.Z., Haider, K.Y., Noor and I.A., Saad (2023). The role of social networking sites in promoting the culture of Iraqi rural women and empowering them. 3C TIC. Cuadernos de desarrollo aplicados a las TIC, 12(1), 352-376. https://doi.org/10.17993/3ctic.2023.121.352-376
6. Zaeid , H. F. ., Saihood , A. G. ., Yusur , M. K. ., Yasir , N. K., & Hassooni , H. A. . (2023). Analysis of the topics of sports talk shows on Iraqi satellite channels: The Captain’s Program in Al-Iraqiya Sports Channel as a model. SPORT TK-EuroAmerican Journal of Sport Sciences, 12, 17. https://doi.org/10.6018/sportk.563561
7. Gupta, J. B. Dixit Saurabh, 2010, Excel with Information and Communications Technology, First Edition, Firewall Media, New Delhi, India.
8. Postnote, (2006), "Ictinus Developing Countries", Parliamentary Office Science and Technology, No:261.
9. Saad, Abdel Aber Salman, 2014, The impact of the characteristics of the strategic vision on the stages of crisis management - exploratory research in the General Company for Leather Industries - Baghdad, research published in the Journal of Al-Rafidain University College of Science, No. 34.
10. Saadia, Haif Kazem Al-Sultani, Bushra, Mohamed Alwan and Nagham, Daikh Abd Ali, 2017, diagnosing the relationship between administrative leadership and crisis response strategies - an exploratory study of the opinions of a sample of workers in the Babylon Electricity Distribution Directorate, research published in the Scientific Journal of the University of Karbala, Volume 15, Issue 4.
11. Sanders, R. (2007). The Benefits of Journal of Business Logistics, Vol.28, No.2, P.P.(177-208).
12. Shore, B.,1996,'' Using Information Technology to achieve a Competitive Advantage ''a study of current & future trends, journal of computer information system summer.
13. Yousri, Abdul Aziz Mohamed, 2019, Information technology and its impact on the effectiveness of the organization - a field study at the University of Fallujah, research published in Al-Danair magazine, issue sixteen.
1. Ahmed, Ahmed, 2002, Managing the Educational Crisis, a Financial Perspective, First Edition, Dar Al-Wafa for Publishing and Distribution, Alexandria, Cairo.
2. Al-Dulaimi, Khalaf, 2006, Geographic Information Systems Foundations and Applications, first edition, Safaa Publishing and Distribution House, Amman, Jordan.
3. Mohamed, Mohamed Al-Hadi, 2001, Information Technology and Information Networks, Cairo Academic Library.
B. University theses and dissertations
1. Al-Hayali, Ahmed Ghanem Abdel-Rahman, 2010, Determining the requirements for administrative control by adopting information and communications technology - an exploratory study of the opinions of employees in the Directorate of Commercial and Financial Control in Nineveh Governorate, Master’s thesis, College of Administration and Economics, University of Mosul.
2. Al-Jadeili, Ribhi Abdel Qader, 2006, The reality of using crisis management methods in major government hospitals in the Gaza Strip, Master’s thesis, Faculty of Commerce, Department of Business Administration, Islamic University - Gaza.
3. Lafta, Raed Sabbar, 2001, The impact of information characteristics and crisis management on strategy implementation, Master’s thesis, submitted to the College of Political Science, Al-Nahrain University.
4. Masoudi, Hossam, 2012, The reality of electronic trading in the Iraqi Saudi Stock Exchange, Master’s thesis, Faculty of Economic and Commercial Sciences and Facilitation Sciences, Kasdi Merbah University, Ouargla, Algeria.
5. Sheikh, Zaid Fawzi Ayoub, 2011, Linking the university to society, a proposed model within the framework of applying electronic governance, Master’s thesis, College of Administration and Economics, University of Mosul.
C. Journals and research
1. Abdalla, Hashim Mahmoud Al-Ballah and Abdullah, Abdul Haq Khamis, 2018, Implications of information quality in crisis management - a survey study in the Operations and Infrastructure Center - Disaster Management Cell in Nineveh, research published in Tikrit Journal of Administrative and Economic Sciences, Volume 2, Issue 42, part One.
2. Al-Dhahabi, Jassim Mohamed and Al-Obaidi, Namaa Jawad, 2002, Crisis management and its relationship to leadership behavior - an applied study in the Electricity Authority and its formations, research published in the Journal of Economic and Administrative Sciences, Issue 32, Volume 9.
3. Daft, Richard L., (2001)," Organization Theory and Design", Seventh Edition, South Western, U.S.A.
4. Faisal, Alwan Al-Tai'e, 2016, The impact of using information technology applications on organizational culture - an exploratory study in the mobile communications company in Iraq - Asia Cell and Zain Iraq in Karbala Governorate, research published in the Iraqi Journal of Administrative Sciences, Volume 12, Issue 48, College Administration and Economics, University of Karbala.
5. F.Z., Haider, K.Y., Noor and I.A., Saad (2023). The role of social networking sites in promoting the culture of Iraqi rural women and empowering them. 3C TIC. Cuadernos de desarrollo aplicados a las TIC, 12(1), 352-376. https://doi.org/10.17993/3ctic.2023.121.352-376
6. Zaeid , H. F. ., Saihood , A. G. ., Yusur , M. K. ., Yasir , N. K., & Hassooni , H. A. . (2023). Analysis of the topics of sports talk shows on Iraqi satellite channels: The Captain’s Program in Al-Iraqiya Sports Channel as a model. SPORT TK-EuroAmerican Journal of Sport Sciences, 12, 17. https://doi.org/10.6018/sportk.563561
7. Gupta, J. B. Dixit Saurabh, 2010, Excel with Information and Communications Technology, First Edition, Firewall Media, New Delhi, India.
8. Postnote, (2006), "Ictinus Developing Countries", Parliamentary Office Science and Technology, No:261.
9. Saad, Abdel Aber Salman, 2014, The impact of the characteristics of the strategic vision on the stages of crisis management - exploratory research in the General Company for Leather Industries - Baghdad, research published in the Journal of Al-Rafidain University College of Science, No. 34.
10. Saadia, Haif Kazem Al-Sultani, Bushra, Mohamed Alwan and Nagham, Daikh Abd Ali, 2017, diagnosing the relationship between administrative leadership and crisis response strategies - an exploratory study of the opinions of a sample of workers in the Babylon Electricity Distribution Directorate, research published in the Scientific Journal of the University of Karbala, Volume 15, Issue 4.
11. Sanders, R. (2007). The Benefits of Journal of Business Logistics, Vol.28, No.2, P.P.(177-208).
12. Shore, B.,1996,'' Using Information Technology to achieve a Competitive Advantage ''a study of current & future trends, journal of computer information system summer.
13. Yousri, Abdul Aziz Mohamed, 2019, Information technology and its impact on the effectiveness of the organization - a field study at the University of Fallujah, research published in Al-Danair magazine, issue sixteen.
Published
2023-09-30
How to Cite
Ghdaab, D. H. O., & JASIM, D. A. L. (2023). The Role of Information and Communications technology and its Impact in Hotel Crisis Management: An Exploratory Study of Administrative Workers’ Sample Opinions in First-Class Hotels in Baghdad Governorate. Central Asian Journal of Innovations on Tourism Management and Finance, 4(9), 175-192. Retrieved from https://cajitmf.centralasianstudies.org/index.php/CAJITMF/article/view/611
Section
Articles
In submitting the manuscript to the Central Asian Journal of Innovations on Tourism Management and Finance, the authors certify that:
- They are authorized by their co-authors to enter into these arrangements.
- The work described has not been formally published before, except in the form of an abstract or as part of a published lecture, review, thesis, or overlay journal.
- That it is not under consideration for publication elsewhere,
- The publication has been approved by the author(s) and by responsible authorities – tacitly or explicitly – of the institutes where the work has been carried out.
- They secure the right to reproduce any material that has already been published or copyrighted elsewhere.
- They agree to the following license and copyright agreement.
License and Copyright Agreement
Authors who publish with Central Asian Journal of Innovations on Tourism Management and Finance agree to the following terms:
- Authors retain copyright and grant the Central Asian Journal of Innovations on Tourism Management and Finance right of first publication with the work simultaneously licensed under Creative Commons Attribution License (CC BY 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the Central Asian Journal of Innovations on Tourism Management and Finance published version of the work (e.g., post it to an institutional repository or edit it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) before and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
