Innovations in the hotel and restaurant business
Keywords:
restaurant business, customer, room, hotel, technology, service
Abstract
The article reveals the importance of innovative technologies in the market of hotel and restaurant services at the present time. Also, the importance of tourism as a socio-economic mechanism for managing organizational and technological indicators. This article provides examples of innovations from international hotel chains. The main methods of introducing innovations and methods of attracting and retaining potential customers are also described in detail.
References
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Nikolskaya, E.Yu., Beck, V.E. (2015). Collection of scientific articles on the results of the international scientific-practical conference November 20-21, 2015: Innovations in the formation of a strategic vector of development of fundamental and applied scientific research, St. Petersburg Institute of Project Management. 208-211.
Skobkin, S. S. (2015). Management in tourism / S. S. Skobkin. - 2nd edition. - Moscow: "Yurayt", 149-154.
Mamadov, O. Yu. (2001). Modern economy / O. Yu. Mamadov. - 3rd edition. - Rostov-on-Don: "Phoenix", 544.
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Ismaev, D.K. (2008). Marketing of hotel services in Russia.Higher School of Tourism and Hotel Management, 322 Kulibanova, V. V. (2019). Service activity / V. V. Kulibanova. - 1st ed. - St. Petersburg: Moscow, 259.
Sorokina, A. V. (2013). Organization of service in hotels and tourist complexes / A. V. Sorokina - 1st ed. - Alpha-M: Moscow, 304.
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Nikolskaya, E.Yu., Beck, V.E. (2015). Collection of scientific articles on the results of the international scientific-practical conference November 20-21, 2015: Innovations in the formation of a strategic vector of development of fundamental and applied scientific research, St. Petersburg Institute of Project Management. 208-211.
Skobkin, S. S. (2015). Management in tourism / S. S. Skobkin. - 2nd edition. - Moscow: "Yurayt", 149-154.
Mamadov, O. Yu. (2001). Modern economy / O. Yu. Mamadov. - 3rd edition. - Rostov-on-Don: "Phoenix", 544.
Peter, D. (2001). Value-Based Marketing / Doyle Peter. - 9th ed. - St. Petersburg: Peter, 480 .
Ismaev, D.K. (2008). Marketing of hotel services in Russia.Higher School of Tourism and Hotel Management, 322 Kulibanova, V. V. (2019). Service activity / V. V. Kulibanova. - 1st ed. - St. Petersburg: Moscow, 259.
Sorokina, A. V. (2013). Organization of service in hotels and tourist complexes / A. V. Sorokina - 1st ed. - Alpha-M: Moscow, 304.
Kotler, F. (2016). Marketing. Hospitality. Tourism / Kotler, F., Bowen, J., Makenz J. - 6th ed. - Moscow: Unity-Dana, 1071.
Published
2021-02-16
How to Cite
Nurmukhan Zarina, Duisembayev Azamat Aldashovich, & Yeshenkulova Gaukhar Ilyasovna. (2021). Innovations in the hotel and restaurant business. Central Asian Journal of Innovations on Tourism Management and Finance, 2(2), 20-22. https://doi.org/10.47494/cajitmf.v2i2.88
Section
Articles
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