Analysis of Factors Influencing Tourist Services in Uzbekistan

  • Javohirbek Javohirbek Jo‘raqul o‘g‘li Gulistan State University, PhD student
Keywords: tourism, services market, economic factors, statistics, regression, digital transformation

Abstract

Tourism is a vital driver of economic development, job creation, and cultural exchange globally, and Uzbekistan is no exception, particularly in the post-COVID recovery phase. With its rich cultural heritage and state-backed initiatives like the "Uzbekistan – 2030" Strategy, Uzbekistan has experienced a revival in tourist inflows, reaching 5.2 million visitors in 2023. However, disparities in infrastructure and service quality persist across regions. Despite state efforts, there remains insufficient empirical analysis on the combined impact of infrastructural, economic, and technological factors on the tourism services sector in Uzbekistan.  This study aims to quantify and assess the effects of key variables tourist numbers, transportation quality, service costs, and digitalization on the volume of tourism services. Econometric modeling using 2019–2023 data reveals that tourist volume (r = +0.85), transport infrastructure (r = +0.79), and  digitalization (r = +0.70) positively influence the sector, while service costs (r = –0.63) have a detrimental effect. The model explains 81% of service volume variation (R² = 0.81). The research uniquely integrates regional analysis and highlights post-COVID trends, identifying territorial disparities and proposing actionable recommendations including service certification, IT integration, and regional brand development. Implications: The findings offer critical guidance for policymakers in crafting equitable and sustainable tourism development strategies aligned with national objectives, enhancing Uzbekistan's competitiveness in the global tourism arena.

References

UNWTO, International Tourism Highlights, 2023.

OECD, Tourism Trends and Policies, 2022.

Decree of the President of the Republic of Uzbekistan, “On the 'Uzbekistan - 2030' Strategy,” No. UP-158, Sep. 11, 2023.

M. R. Boltabaev, I. S. Tukhliev, B. Sh. Safarov, and S. A. Abdukhamidov, Tourism: Theory and Practice, Tashkent: Science and Technology, 2018, 400 p.

Law of the Republic of Uzbekistan “On Tourism,” No. ZRU-549, Jul. 18, 2019.

Uzbektourism, Tourism Statistics of Uzbekistan, 2023.

World Bank, Development of Tourism in Central Asia, 2022.

N. Abdullayev, “The tourism services market and ways to develop it,” 2021.

B. Kholboev, “Marketing strategies for improving the quality of services,” 2020.

Sayfiyev, “Impact of COVID-19 on tourism,” 2022.

L. Dwyer et al., Tourism Economics and Policy, 2nd ed., 2020.

N. Arabov, D. Nasimov, B. Janzakov, K. Khomitov, G. Utemuratova, D. Abduraimov, and B. Ismailov, “Shaping the future of Uzbekistan's tourism: An in-depth analysis of infrastructure influence and strategic planning,” J. East. Eur. Cent. Asian Res. (JEECAR), vol. 11, no. 1, pp. 53–65, 2024.

S. Jasmina, “Tourism in Uzbekistan: Factors increasing tourist inflow,” Cent. Asian J. Tour. Regul. Policy, vol. 1, no. 1, pp. 1–12, 2025.

R. Mardanova, “Economic and social factors of tourism development in Uzbekistan,” Nordic Press, vol. 3, no. 0003, 2024.

N. B. Mukhamadalieva and G. Tilyabaeva, “Socio demographic and travel related variables affecting tourist route choice behaviors: Case of study Samarqand city, Uzbekistan,” Indones. J. Law Econ. Rev., vol. 7, pp. 10–21070, 2020.

Published
2025-05-29
How to Cite
Javohirbek Jo‘raqul o‘g‘li, J. (2025). Analysis of Factors Influencing Tourist Services in Uzbekistan. Central Asian Journal of Innovations on Tourism Management and Finance, 6(3), 872-877. https://doi.org/10.51699/cajitmf.v6i3.914
Section
Articles