Analysis of The Development of Postal Services in the Khorezm Region Using The Example of the Khorezm Branch of “Uzbeksitan Post” JSC
Abstract
This article presents a comprehensive analysis of the development of postal services in the Khorezm region through the operational performance of the Khorezm branch of “Uzbekiston Pochtasi” JSC. The study evaluates the achievements, statistical indicators, and operational challenges faced by the branch in providing essential postal services to both urban and rural populations. It highlights the transformation in service types and infrastructure, including expanded delivery coverage, digitization efforts, and integration with international postal systems. Using a mixed-method approach involving econometric analysis, expert interviews, and empirical data, the article identifies gaps in customer satisfaction and logistics efficiency. Findings reveal that while service volume has increased significantly over the years, disparities remain in remote delivery timelines and regional infrastructure support. Based on this assessment, several strategic recommendations are proposed for improving service quality, operational transparency, and technological modernization of postal networks. This research underscores the broader socio-economic contributions of postal services in regional development, employment, and digital access.
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