Factors for Improving Service Quality Through Digital Technologies in Enterprises
Abstract
In the era of rapid digital transformation, enterprises increasingly leverage digital technologies to enhance service quality and strengthen customer relationships. This study investigates the key factors influencing service improvement through the implementation of technologies such as artificial intelligence, data analytics, chatbots, mobile applications, and customer relationship management (CRM) systems. By analyzing how these tools optimize service processes, personalize customer experiences, and automate routine tasks, the research highlights their critical role in improving operational efficiency, boosting customer satisfaction, and securing competitive advantage. The findings emphasize that enterprises must invest in digital infrastructure, enhance employee digital literacy, and develop strategic frameworks tailored to digital service delivery. Moreover, utilizing big data insights enables enterprises to offer customized services and foster long-term client loyalty. The study offers practical recommendations for businesses seeking to accelerate their digital transformation and achieve sustained service excellence in today’s dynamic market environment.
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