Methods for Assessing Performance in the Hotel Business
Abstract
Evaluating performance in the hotel sector is a multifaceted process crucial for maintaining competitiveness and achieving sustainable growth. This study explores various methodological frameworks used to assess hotel performance, emphasizing the integration of key performance indicators (KPIs) such as occupancy rate, average daily rate (ADR), revenue per available room (RevPAR), and customer satisfaction metrics. The paper employs a mixed- methods approach that combines quantitative analysis of industry benchmarks with qualitative sentiment evaluations from customer feedback platforms. Moreover, operational efficiency indicators and the implementation of emerging technologies are considered in performance appraisals. By analyzing trends over time, cross-comparing market segments, and examining customer review patterns, this research provides an in-depth understanding of both traditional and innovative performance measurement tools. The study also investigates the influence of sustainability practices and corporate social responsibility (CSR) on guest loyalty and brand image. Findings show that hotels leveraging dynamic pricing models, digital guest engagement platforms, and eco-friendly initiatives tend to outperform competitors in revenue growth and reputation management. Recommendations include optimizing revenue management systems, investing in predictive analytics and AI, enhancing staff training, and adopting sustainable operating procedures. This study contributes to hospitality management literature by offering practical insights for hotel executives, policymakers, and scholars focused on strategic performance evaluation in a rapidly evolving hospitality environment.
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