Public Relations Practices in Tourism: The Effective Tools and Implements
Abstract
In the tourism industry, public relations (PR) practices are vital not only for promoting services but also for building and maintaining trust-based relationships between organizations and consumers. In today's competitive environment, tourism organizations rely on effective PR strategies to establish and sustain their reputation. This study employs a qualitative literature review approach by analyzing scholarly articles focused on PR practices in tourism. The selected studies, published over the last decade, examine topics such as communication through social media, brand awareness, trust building, and crisis management strategies. The literature review indicates that public relations strategies such as social media engagement, influencer marketing, press releases, public events, and corporate communications significantly improve brand visibility and customer interaction. These tools enable organizations to build strong communication channels and shape a favorable brand image. Choosing and effectively implementing the right PR tools not only enhances service efficiency but also contributes to the long-term sustainability of tourism organizations. Especially, real-time interaction via social media boosts trust and engagement, establishing public relations as a strategic asset in modern tourism.
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